Highland Rivers Center in 191 Lamar Haley Parkway

Customer Reviews about Highland Rivers Center:

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  I'm given incorrect info too many times with no regard for my inconvenience. I had my last two appts. cancelled due to Dr. S. (Whom I like a lot) being sick & having family matters. I had an appt. with my therapist, Stephanie (she's the best!) on the days I had appts. with Dr. S (the appts. that were cancelled by Highland Rivers) I was told by Heather that there was no need for me to worry about being "kicked out of the system" because I had until June. It has already happened to me once so I was sure to verify I was not in jeopardy of having it happen again. I called a couple of weeks ago to reschedule ( you have a one week window to make an appt.) and was told I was kicked out of the system. This being after I was told by Highland Rivers personnel I had until June to make appts. with Stephanie, as well, as Dr. S.! Now I'm told I have to come in and sit waiting for an opening. This is not right. They should consider the MANY times we are told incorrect info. This is not the first time I've been misled concerning their protocols. They have one group giving specific days for walk ins & then there's the answering service who gives totally different days!!! Just one of many descrepancies. Since the government has implemented this new "care" system it has been a circus of sorts. I'm having to cut my meds into half dosages due to all of this. Fyi, I'm disabled, have worked my entire life up until 2009. I've paid in to this system only to be treated like a bother. Btw, it is not free. I pay the portion MY insurance does not pay. They don't have a problem with putting you on the back burner, so to speak. Very frustrating, to say the least. Renee has been my last contact with Highland today. She sees no reason to work with me due to the lack of training/knowledge/info the employees are giving out.
  By Rebecca Bazemore, June 04, 2017
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  The receptionist had zero customer service skills. She couldn't answer any questions and she was rude and obnoxious. We waited from 2 pm until after 5 pm before my supposedly suicidal son who was referred from another Agency could see a doctor for a diagnosis. I really felt like we were being held against our will. I wanted to leave but was told if I came back later in the week there was no way we'd have less of a wait. It was an absolute nightmare.
  By Amanda Myrick, February 17, 2017
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  Don't take your loved ones here. We got no help, the psychiatrist wouldn't listen to us and tried to put my daughter on medication that cost over $600. When we had to go to a different facility for help and came back they blamed everything on me even though my child had an extra diagnosis that is genetic. The counselor (Christine) also lied to my face and told me my daughter would never get better with group therapy, when in fact she had over a month and a half of it at Lakeview and it saved her life.
  By Poetic Osmosis, November 20, 2016

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